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Warranties
LIMITED WARRANTY For Owners Within The United States.
The federal Magnuson-Moss Act (the "Act") does not require any business to provide a written warranty. The Act allows businesses to determine whether to warrant their products in writing. However, once a business decides to offer a written warranty on a consumer product, it must comply with the Act. Rather than trying to comply with the various provisions of the Act, Smith & Wesson Corp. has simply decided not to provide any written warranty for the products offered for sale on this website (excluding Smith & Wesson restraint (handcuff) products, which have a Limited Warranty). You may have other rights, such as implied warranties, that vary from state to state.
It is our intent that the customer is completely satisfied with the products on this website. Please contact our customer service department with any questions or concerns you may have regarding the products on this website. All liability is excluded in the event that applicable product warnings and instructions are not observed. Smith & Wesson Corp. reserves the right to make changes at any time and without notice, in prices, to change specifications or designs, to add or remove accessory materials, and to add or delete items without incurring any obligation.
This warranty is granted by Smith & Wesson Inc. This warranty is effective from the date of purchase and applies to the original owner of any firearm. With respect to such firearms, this warranty supersedes any and all other warranties.
Smith & Wesson firearms are warranted to be free from defects in material and workmanship. Any such defects of which Smith & Wesson receives written notice within one year from the date of purchase by the original owner will be remedied by Smith & Wesson without charge within a reasonable time after such notification and delivery of the firearm as provided below.
In the event of an emergency (repairs needed by law enforcement, an upcoming match or hunting trip), call 1-800-331-0852, ext. 4125 and ask for 911 Priority Repair Service. This allows you to speak with a Smith & Wesson representative. Immediately upon receipt, your firearm will be assigned to a gunsmith. After the work is completed, we will return your Smith & Wesson firearm via overnight delivery.
Warranty claims (in writing) and the firearm concerned should be delivered to Smith & Wesson’s Customer Service Department, 2100 Roosevelt Avenue, Springfield, Massachusetts 0 1104. In addition, a copy of the bill of sale in the owner’s name, or a copy of ATF Form 4473 indicating the date of purchase must be included. It is important that the owner comply with all applicable federal, state, and local laws and regulations in the shipment of firearms to Smith & Wesson. Warranty claims should state the model and serial number of the firearm concerned and the description of the difficulty experienced. It is recommended that shipments be insured by the owner since Smith & Wesson will accept no responsibility for loss or damage in transit. Transportation and insurance charges for return to owner will be paid by Smith & Wesson if the claim is covered by the warranty. UNDER NO CIRCUMSTANCES SHALL SMITH & WESSON BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES WITH RESPECT TO ECONOMIC LOSS, INJURY, DEATH OR PROPERTY DAMAGE, WHETHER AS A RESULT OF BREACH OF THIS WARRANTY, NEGLIGENCE OR OTHERWISE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Smith & Wesson will not be responsible for:
- Defects or malfunctions resulting from careless handling, unauthorized adjustments or modifications made or attempted by anyone other than a qualified gunsmith following Smith & Wesson authorized procedures or failure to follow the disassembly instructions in the Smith & Wesson manual.
- Use of defective or improper ammunition, corrosion, neglect, abuse, ordinary wear and tear, or unreasonable use.
- Criminal misuse, negligence or use under the influence of drugs or alcohol.
Smith & Wesson’s Lifetime Service Policy begins after the warranty period has expired. Smith & Wesson will repair, without charge, for the lifetime of the original owner, any Smith & Wesson handgun purchased on or after February 1, 1989, and any M&P15 series rifle, that is found to have a defect in material or workmanship. Eligibility for this Lifetime Service Policy requires returning the Product Registration Card within 30 days of purchase. The Lifetime Service Policy covers functional defects; it does not include the firearm’s finish, grips, magazines or sights. The Lifetime Service Policy is in addition to and not an extension of the Smith & Wesson Warranty. This warranty gives you specific legal rights. You may also have other rights that vary from State to State.
Note: All liability is excluded in the event that the instructions in the Smith & Wesson manual are not observed.
Smith & Wesson Corp.® brand accessory products available from Battenfeld Technologies, Inc.® (BTI) are warranted to be free of defects in materials and workmanship for a period of one (1) year from the date of original purchase. Any such defects for which BTI receives written notice by the original retail purchaser will be remedied within a reasonable time after such notification and delivery of the covered products as provided herein. BTI will, at its option, repair or replace without charge, except for transportation costs, covered products that are defective in either materials or workmanship that have been used and maintained in accordance with the provided instructions.
Warranty claims (in writing) and the product or part thereof concerned should be delivered, postage prepaid, to BTI at Battenfeld Technologies Inc. 2501 Lemone Industrial Blvd, Columbia, MO 65201. In addition, a copy of the bill of sale indicating the date of purchase must be included. Please include your physical address, phone number, and email address.
BTI will not be responsible for defects or malfunctions resulting from careless handling, unauthorized adjustments or modifications, defective or improper ammunition and/or propellant, corrosion, neglect, abuse, ordinary wear and tear, or unreasonable use, commercial use, criminal misuse, negligence, or use under the influence of drugs or alcohol.
UNDER NO CIRCUMSTANCES SHALL BTI BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES WITH RESPECT TO ECONOMIC LOSS, INJURY, DEATH OR PROPERTY DAMAGE, WHETHER AS A RESULT OF BREACH OF THIS WARRANTY, NEGLIGENCE OR OTHERWISE.
Some states do not allow the exclusion or limitation of implied warranties and/or incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
LIMITED LIFETIME WARRANTY Non-Firearms Products – U.S.
THIS LIMITED LIFETIME WARRANTY (the “Warranty”) is granted by Battenfeld Technologies Inc. (“BTI”) This Warranty is effective from the date of purchase for the lifetime of the original retail purchaser of any knife or cutlery product under Schrade®, Old Timer®, Uncle Henry®, ImperialTM, Smith & Wesson® or M&P® brands (the “Product(s)”). In order to be eligible for service or replacement under this Warranty, the original retail purchaser (the “Buyer”) must return a completed authorized warranty card or register online at http://www.btibrands.com/contact within thirty (30) days of purchase of such Product. With respect to such Product, this warranty supersedes any and all other warranties.
Products are warranted to be free from defects in material and workmanship. Any such defects of which BTI receives written notice by the Buyer will be remedied without charge within a reasonable time after such notification and delivery of the Product as provided below.
MAKING A CLAIM
Completed Warranty Claim Form (available at http://www.btibrands.com/warranty) and the Product concerned should be delivered, postage prepaid, to BTI at:
Battenfeld Technologies, Inc.
1800 N Rte Z
Columbia, MO 65202
Attn: Service/Warranty Department
1800 N Rte Z
Columbia, MO 65202
Attn: Service/Warranty Department
Warranty claims should state the model and, where applicable, the lot number of the Product concerned and the description of the difficulty or defect experienced. It is recommended that shipments be insured by the owner since BTI will accept no responsibility for loss or damage in transit. Transportation and insurance charges for return to the Buyer will be paid by BTI if the claim is covered by this Warranty.
WORK NOT COVERED
If the work required is not covered by our “Limited Lifetime Warranty,” you will receive a quotation for repair or replacement, which must be authorized by you. No actual work will be done without your approval. Return shipments can be shipped via UPS, FedEx, or mail at your cost. Repaired or replaced Product will be sent back to you via FedEx, requiring an adult signature upon receipt.
LIMITATION ON DAMAGES
UNDER NO CIRCUMSTANCES SHALL BTI BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES WITH RESPECT TO ECONOMIC LOSS, INJURY, DEATH OR PROPERTY DAMAGE, WHETHER AS A RESULT OF BREACH OF THIS WARRANTY, NEGLIGENCE OR OTHERWISE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
EXCEPTIONS
BTI WILL NOT BE RESPONSIBLE FOR, AND THE WARRANTY SHALL NOT APPLY FOR:
DEFECTS OR MALFUNCTIONS RESULTING FROM CARELESS HANDLING, UNAUTHORIZED ADJUSTMENTS OR MODIFICATIONS MADE OR ATTEMPTED BY ANYONE OTHER THAN BTI, OR FAILURE TO FOLLOW THE INSTRUCTIONS IN SAFETY & INSTRUCTION MANUALS THAT WERE PROVIDED WITH THE PRODUCT FROM THE FACTORY.
CORROSION, NEGLECT, ABUSE, ORDINARY WEAR, AND TEAR, OR UNREASONABLE USE WHETHER SUCH PRODUCT WAS PURCHASED EITHER DIRECTLY FROM BTI OR FROM A DEALER/ DISTRIBUTOR. USE OF REPLACEMENT PARTS OTHER THAN FACTORY OR AUTHORIZED PARTS.
CRIMINAL MISUSE OR NEGLIGENCE RELATED TO SUCH PRODUCT. RELEASE, ASSUMPTION OF RISK, WAIVER & INDEMNITY
By purchasing any item manufactured or distributed by BTI, the Buyer assumes responsibility to ascertain and follow all applicable federal, state, and local laws or regulations in owning, carrying, having, shipping, transporting, and using any BTI Product. The Buyer expressly agrees to indemnify and hold harmless BTI for all claims resulting directly or indirectly from the ownership, purchase, transportation, or use of the Product in violation of applicable federal, state, and local laws and regulations.
You must be eighteen (18) years of age to purchase certain Products (knives, blades, etc.).
RIGHTS OF THE BUYER
This Warranty gives you the Buyer specific legal rights, and you may also have other rights which vary from state to state.