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CUSTOMER SERVICE

  • Web Orders: 1.833.817.3058
    Mon-Thu: 8:00am-5:00pm CST
  • Firearms (USA): 1.800.331.0852
    Mon-Fri: 8:00am-6:00pm EST
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Holiday Shipping Deadlines & Disclaimer

Please be patient with us as we navigate and improve upon the challenge of this holiday shipping season. Our standard shipping window is 7-10 business days from your initial order.

At this time, we can not offer a delivery date guarantee due to heightened national shipping demand this season with our partners at FedEx, UPS and USPS.

2022 HOLIDAY SHIPPING DEADLINES
Orders Placed...
  • On Or Before December 13th SHOULD arrive before December 25th
  • Any Orders Placed After The 13th MAY NOT arrive before the 25th
PLEASE NOTE: These are only estimates, based on available information from our shipping partners. Please place your orders early to avoid any delays.

If you have any questions, you may...
  • Check Order Status
  • Contact Customer Service
We thank you for your patience, for being a valued customer, and we appreciate your business!
- Your friends at Smith & Wesson

Frequently asked questions

What form of payment does store.smith-wesson.com accept?

We accept AMEX, Discover, Visa and MasterCard. All prices and payments are in U.S. dollars. Personal checks and money orders are not accepted at this time.

Can I purchase an international order?

We only provide free shipping to the continental United States, Alaska, and Hawaii currently.

How can I place an order?

You can place an order through your Smith & Wesson Shopping Cart. Once your order is submitted, it cannot be changed or modified. Please contact Customer Service for any changes.

When will I receive my order?

Orders are estimated to arrive within 7 business days of order for standard delivery.

How can I track the status of my order?

After your order is processed, a shipment confirmation email will be sent via your email address with your tracking number that can then be tracked using the corresponding carrier's (UPS or USPS) web site.

I received the wrong product, what can I do?

Please contact customer service at 1-833-817-3058

How do I return my order?

For FIREARMS customer service call 1-800-331-0852

For ACCESSORIES customer service call 1-833-817-3058

Do you provide refunds?

We offer refunds up to 30 days from the date of purchase on items that were purchased directly from store.smith-wesson.com

Is it safe to use my credit card to purchase?

We make every effort to ensure that your ordering information, including your credit card number, is protected while you are on our site. Our Web site uses SSL (Secure Socket Layer) encryption so that your personal information cannot be read as it passes over the internet. You can tell you are using the Secure Socket Layer encryption when a gold or blue padlock appears in the corner of your browser. SSL keeps others from seeing your personal information by scrambling it so that only your Web browser, and the server of our Web site, can decipher it.

What happens if my credit card does not go through?

If your credit card does not process successfully, your order will not be processed and an error message will be displayed on your screen. If you like, you can try a different credit card.

 

If you have any questions about an order that you have previously placed such as tracking, returns or changing the order, please contact us at 1-800-331-0852

If you need help placing an order, please call 1-800-331-0852. Please leave your name & phone number and we will call between the hours of 8AM-5PM CST Monday thru Thursday.

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