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For inquiries concerning your firearm or magazine purchase, visit the firearms support page
For any issues concerning your WEB STORE ORDER including order status, shipping or returns please contact us at:
Hours: Mon-Thu 8:00AM-5:00PM Central Time
After placing your order, a confirmation email will be sent to you. If you did not receive the email please check your spam or junk folders. Once your order is processed and ready to be shipped you will receive a shipment notification with tracking number. If you placed this order on STORE.SMITH-WESSON.COM account the tracking number will be visible in the order detail. Tracking numbers can then be tracked using the carrier's web site.
If you have an issue with your order please call 1.833.784.5522 for assistance.
All STORE.SMITH-WESSON.COM orders are shipped standard ground through FedEx or USPS. We cannot guarantee shipment arrival times.
You should expect notification of shipment with tracking number within 5 business days for processing. Standard ground shipping times from Missouri to follow.
Orders placed on STORE.SMITH-WESSON.COM cannot be shipped internationally. We will only ship within the contiguous United States, Alaska and Hawaii. For help locating an international dealer or distributor, please fill out our Contact Form.
Smith & Wesson ™ is not responsible for compliance with your local knife, airsoft, and paintball laws, please consult local authorities before purchasing.